Turning off landline Voicemail please.

[InkedMink]

Hello. 
Can someone from Virgin Media completely remove the voicemail from my home landline please ? 
Thank you. 
Nancy

[Zach_R]

Hi @InkedMink,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm very sorry to hear you're looking to remove the voicemail feature. Would you mind if I asked why this is? It's provided for free.

Thanks,
 

[InkedMink]

Hello. 
I don’t use voicemail and only turned it off as was having work done at home so needed to leave a message for people to phone my mobile phone. 

[Zach_R]

Hi @InkedMink,

No problem. If you want it to be completely removed then we can certainly help with that.

I'm going to send you a private message in a few moments so that we can take some details from you and investigate further. Please respond to this at your earliest convenience and we can go from there.

Thanks,
 

[Zach_R · Accepted solution]

Hi @InkedMink,

Thank you for getting back to me via private message so we could have a closer look at what's going on. I'm really glad that we've been able to get to a resolution for you.

If you need our help again in the future, please feel free to reach back out to us here on the community forums.

Thanks,