on 03-05-2019 17:21
Hi,
I'm having problems with deactivating the voicemail service on our landline. Please can you help me? I don't have the time to phone 150 so please can you deactivate it for me online?
We have our own answer machine so we don't need the free Virgin Media service thanks.
Thank you for your help.
Regards,
Deborah
Answered! Go to Answer
on 03-05-2019 18:15
Hi idward, welcome to our community forums.
So I can take a look at this I'm going to drop you a PM so we can confirm some additional details.
Thanks,
Tom_S
on 03-05-2019 18:15
Hi idward, welcome to our community forums.
So I can take a look at this I'm going to drop you a PM so we can confirm some additional details.
Thanks,
Tom_S
on 26-07-2019 15:30
hi tom
could you please turn off my 1571 service
many thanks
trevor
on 26-07-2019 20:34
Hi there Trevor,
Sorry about this - looks like we forgot to send you that PM back in May 😞
I have located your account and have popped you a Private Message this evening so we can go through security and assist you with your request.
Please look out for a purple envelope and pop me a reply when you can.
Cheers
Katie - Forum Team
on 06-09-2019 02:34
so my landline was not working
virgin guy attends and in my absence suggests he's run the diagnostic outside and all is well
wrong i had split wire on front , not happy.
so i call an independent professional, namely someone that knows what he is doing.
and its sorted, then i discover voicemail is on , not happy , and rather disgruntled with virgin as a whole.
if this voicemail is not turned off within 48 hours then I'm cancelling our package, fed up with having to jump through hoops to sort the most simple tasks,
SORT IT OUT AND LISTEN TO YOUR CUSTOMERS
on 06-09-2019 02:35
WHY AM I STILL WAITING
on 06-09-2019 02:38
its a button , surely ........so just press it !
on 10-09-2019 09:36
Hi eyepig,
Apologies that for the delay in response, we can remove your voicemail services for you. To do this we will need access to your account.
I will pop you over a private message, click on the purple envelope to accept the chat.
Alternatively you can give us a call on 150/0345 454 1111 option 1 and speak to an agent to get thins removed over the phone.
Thanks Jodi.
on 27-03-2020 20:43
Could you please turn off the voicemail on my landline.
on 28-03-2020 03:44
Hi. Could you please help me to turn off voicemail feature on my landline. We already have an answering machine and some important calls have been going to your voicemail instead and being missed.
Thank you.