on 03-03-2023 11:20
Have cancelled my package with VM after 23 years as my bill was £20pm higher than a new customer and they couldn't match it. I have kept my home phone (19ppm) to keep my landline number.
Can I sign up using my partners name for a new package (ridiculous I have to do this tbh) and get the number transferred to the new account? Or will I need to port it to someone else and rejoin that way?
Thanks
on 03-03-2023 11:40
Hey CvrPaddyCvr, thanks for joining our help forums and for your post.
A warm welcome from us in the community.
We're sorry to see you weren't happy with our service price and cancelled recently, however we'd love to assist with anything you need even after you've left us.
A landline number owned by VM can be either ported out (to another provider) or cancelled and redistributed (about 1 year later) to another customer, however we would not be able to select which user it gets assigned to.
If you wish to port the number out, we'd need the line to remain active during this process - just to confirm this too.
Please, let us know if the above info helps and if you have more questions.