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Rosscu1402
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Telephone system on Virgin router

I have a customer with a virgin business service. They have the Hitron router on site. I've had the router switched to Modem mode and configured a Draytek router behind it. I've fitted an on premises Voip telephone system and configured. I can get incoming calls no problem but I'm unable to make outbound calls. Does anyone have any similar experiences.

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Re: Telephone system on Virgin router

Good Afternoon Rosscu1402,

 

Thanks for your post and I'm sorry to hear of this issue you're having with your Virgin Media Business account.

 

As this board is for residential users, we wouldn't be able to assist you as business accounts don't use the same equipment as residential accounts and therefore running diagnostics would not be possible

 

Please give our friends in Business a call on 0800 052 0800

 

Kindest regards

 

David_Bn

 

 

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