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alz6300
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Telephone plug to hub connector

Can someone tell me where I can buy a replacement for the little block which connects my telephone cable to my hub?  It’s never been very secure and it keeps falling out when I’m dusting etc 

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jb66
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Re: Telephone plug to hub connector

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Re: Telephone plug to hub connector

Morning alz6300. 

 

Welcome to the forums and thanks so  much for your first post. Sorry that you have been having some issues with the adaptor in the Hub; if you're not able to plug the handset directly into the back of the Hub itself, we can send a technician out to replace the adaptor for you. 

Please do pop back to us if you'd like is to arrange this or you can call us on 150/03454541111 and one of our team can assist you 🙂 

Cheers 

Katie - Forum Team


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alz6300
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Re: Telephone plug to hub connector

Hi Katie, 

thank you for your reply.  I honestly don’t need a technician to plug in a new adaptor however happy to plug it in myself if you guys could post one out 😬👍.  I send a photo of it if required?  

Kind regards,

alison

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Re: Telephone plug to hub connector

Hi there alz6300, 

 

We'd love to be able to post one out but this piece of hardware cannot be posted - we do need to send a technician out. 

Are you able to plug the handset directly into the Hub at all as if you are, you may not need the adaptor 🙂 

Cheers

Katie - Forum Team


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Wezza
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Re: Telephone plug to hub connector

Its only a filter like with BT they use to give you them free in the box look in a old router box !
"Pay Peanuts You Get Monkeys"
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Re: Telephone plug to hub connector

Hi Wezza, 

 

You'd only get an adaptor if you get the landline through the Hub and we would only supply one. 

Cheers

Katie - Forum Team


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Wezza
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Re: Telephone plug to hub connector


@Katie_WT wrote:

Hi Wezza, 

 

You'd only get an adaptor if you get the landline through the Hub and we would only supply one. 

Cheers


Its a filter to filter out static and white noise just virgin call them adapters i guess,

Ive got landline but mine does not got to router so what's the difference then !

My landline is dead and its been down since Thursday and all I'm getting in the engaged tone and on screen of phone "Line error" And i am paying for this but cannot use it but will still be billed !

Ive checked everything too !

"Pay Peanuts You Get Monkeys"
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Re: Telephone plug to hub connector

Hi Wezza, 

 

I have popped you a reply to your main post on our Forums 🙂 

Pop me a reply there when you can. 

Cheers

Katie - Forum Team


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alz6300
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Re: Telephone plug to hub connector

Hi Wezza,

You helped resolve my problem so thank you!

Once you mentioned the fact it had no real purpose I dug out an old micro to micro cable which plugs straight into both the phone and the box I was sorted!!!
Thought the stupid we block was some kind of filter!

Cheers and Merry Xmas!

Alison 😀
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