Telephone keeps chiming and cannot dial out.

[337edy2]

Hi All

Lately one of my telephones connected to my router has started chiming every hour or two. It just makes a short chiming sound and then stops. In addition to this I am sometimes unable to dial out to a mobile and get an engaged tone even though I later discover that the mobile I was calling wasn't being used at the time of the call. Anybody got any ideas whats going on here? Do I have a line fault?

Thanks

[337edy2]

Hi 

Well thanks for that but I've just studied those links in greater detail. I'm sitting here now wondering if your serious or not. The suggestion is to change your number in the hope it goes away! Change handsets that have always worked fine! All related directly to hub 5 that seems to have technical issues! I fail to see how it's got anything to do with my handsets. Others have already changed handsets and nothing has changed. When somebody starts to display unhappy feelings on here regarding this subject they're sent a response to pm somebody so that the conversation disappears from view. This is a known issue, particularly with hub 5. What's going on? What's an engineer visit going to do? I don't have a problem with anything else. Do you have a resolution to this known problem or not?

[Steven_L]

Thanks for coming back to us @337edy2, my colleague has offered a technician visit to look into the issues to see if they can resolve them.

Would you like us to arrange for a visit to have this looked into?

Regards,

Steven_L

[337edy2]

Hi 

Did an engineer visit resolve the problems faced by others experiencing this (with no charge)?  

You should know. If you don't know, you will be able to find out.

If an engineer visit will solve the problem (no charge) then 'yes' of course I would like an engineer to visit. Otherwise 'no' I think we can both agree that it would be pointless and a waste of everyone's time.

[goslow]

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@337edy2 wrote:

Hi 

Did an engineer visit resolve the problems faced by others experiencing this (with no charge)?  

You should know. If you don't know, you will be able to find out.

If an engineer visit will solve the problem (no charge) then 'yes' of course I would like an engineer to visit. Otherwise 'no' I think we can both agree that it would be pointless and a waste of everyone's time.

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337edy2

I have been partly following the main topic about this problem on and off

https://community.virginmedia.com/t5/Home-Phone/Constant-quot-no-number-calls-quot-since-moving-to-I...

Rather than trying to carry on your own topic about the issue, I would suggest that you add your voice to the main topic and follow there (if weight of numbers counts for anything!)

One of the contributors (chelmoo) on that topic did advise the issue stopped when using a Siemens Gigaset handset (message #7 below)

https://community.virginmedia.com/t5/Home-Phone/VOIP-Ultimate-Volt-Hub-5/td-p/5144432

So this adds weight to the suggestion of a specific issue between the Hub 5 and BT phone.

I would guess the problem will just be batted back and forward with VM blaming the BT phone and BT blaming the VM Hub 5. You may possibly have a long wait for a remedy, I would guess. Sorry the above is not more helpful in resolving the issue for you.

[337edy2]

Okay, that's fair enough. If that's the way it is I'll see what more I can do at my end although having to replace a phone at my expense because of what is essentially a squabble between two rival companies over tech isn't exactly palatable! I'll add my voice to others. Thanks.

[Steven_L]

Thanks for coming back to us @337edy2, the other issues have been raised to our faults team.

I have raised a ticket for this to be investigated by our 2nd line fault team instead of arranging a technician as we cannot guarantee that there wont be any charge for this as we dont know where the fault lies at the moment, the 2nd line team will get in touch with you directly to discuss this further. 

Regards,

Steven_L

[kan-izh]

I have hub upgraded from 3 to 5 yesterday. And now I have the same periodic chiming. So, it is very likely related to the Hub 5 specifically.

[Robert_P]

Thanks for getting back to us kan-izh and sorry to hear of the issues experienced, I have raised this to be looked into further and will provide you with an update as soon as possible.

Rob

[Client62]

The Hub 5 appears to be accepting Ghost Calls / Direct IP (SPIT) calls from the public internet.

[337edy2]

Hi 

So what exactly is a SPIT call and why is the hub 5 accepting such calls? Can you enlighten me further please?