Telephone fault

[Cocodemer]

No dial tone, phone rings when called but can't hear anyone speaking.

Plugged in a spare phone and still had no dial tone.

No area faults reported in my post code

[David_Bn]

Thanks for your post on our Community Forums @Cocodemer, and a very warm welcome to you!

Sorry to hear of the issues you've been experiencing on the landline services.

Can you please confirm that you're plugged into the master socket for the services?

Kindest regards,

David_Bn

[Cocodemer]

There is only one socket. So I'd say yes.

[David_Bn]

Thanks for coming back to me @Cocodemer and thank for confirming.

Please check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

[David_Bn]

Thanks for coming back to me over private message @Cocodemer, I've been able to book in an engineer appointment for you.

Furthermore, I'd need to advise that;

There will be no charge for this visit unless:

• The technician diagnoses the faults as not being caused by our network/equipment
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

We will continue to monitor your services and if we can see that the fault has cleared and the visit is no longer required we will cancel the appointment and let you know by text and email.

Kindest regards,

David_Bn

[Cocodemer]

The website and myvirginmedia app aren't working for me currently, is it possible to know when the appointment is please.