Thanks for your post and welcome to the Community Forums. The adaptor is not included in the kit as most homes do not use our DOCSIS/ Fibre phone service. If this is something you would like to do then you'll need to call us to request converting your traditional phone line to DOCSIS/Fibre as we need to ensure you do not currently have any home security or accessibility services dependent on the phone line. You can find out more here: https://www.virginmedia.com/help/home-phone/virginphone/switchover
