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Talk weekends

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andyhinsley
Joining in

on ‎09-05-2022 10:01

Hi,

I have just been charged for the use of a mobile (non premium number) over the weekend. I thought that this was included in the package? Call duration 13 minutes so not over the hour.

Sun 01 May21:19MOBILE
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Gareth_L
Forum Team
Forum Team

on ‎09-05-2022 10:10

Hi andyhinsley, 

Thanks for your post.

Sorry to hear you were charged for a call 

Can you please check if the Mobile number dialled was Virgin Mobile 

  • Zero-rated weekend calls tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers starting within the weekend (all day Saturday and Sunday) periods. Gareth_L

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Gareth_L
Forum Team
Forum Team

on ‎09-05-2022 10:10

Hi andyhinsley, 

Thanks for your post.

Sorry to hear you were charged for a call 

Can you please check if the Mobile number dialled was Virgin Mobile 

  • Zero-rated weekend calls tariff applies to the first hour of direct-dialled local and national geographic voice calls only (numbers beginning 01, 02 and 03), Virgin Mobile numbers and 0870 numbers starting within the weekend (all day Saturday and Sunday) periods. Gareth_L
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