Switchover to fibre

[Tolly46]

Having just received the new adaptor to plug into the hub poses a couple of questions. As we are now not going to use the old landline are we still expected to pay for the landline fee and do all the other fees connected to the old system still being charged? i.e. caller display etc.

[Natalie_L]

Hi Tolly46,

Welcome to the Community and thank you for getting in touch. 

I can confirm that any previous charges related to the landline service will continue as normal. 

Please let us know if you require any assistance with the set up or experience any issues and we will be happy to help. 

Thank you, 

[Tolly46]

Thanks for your prompt reply, I just thought there would be a slight reduction due to the fact that fibre is through my broadband and not a completely separate system.

Kind regards.

[Natalie_L]

You're welcome Tolly46.

I apologise for any disappointment caused, I am afraid there are currently no plans to offer a discount for the landline service. 

Thanks for your time and please do get in touch if we can assist in the future. 

Take care,