Switching to Fibre

[FissionChips]

Hello - I've had the letter explaining about the switch over to the fibre network from my current 'hardwired' system. I have received the the new Fibre Phone Adaptor and the instructions for unplugging my main phone cable, installing the new adaptor into the top grey port of my hub and then plugging the telephone cable into the new adaptor. However, my telephone cable is about a metre in length and my hub is 3-metres away! Please can someone provide guidance on what I need to do 'bridge the gap' and get connectivity on 'switchover day?

[Hayley_S · Accepted solution]

Hello @FissionChips,

Welcome back, thanks for posting.

I am sorry for the issue with your Home Phone switchover.

I will send you a private message now, so I can help you further.

Please look out for a purple envelope, at the top right corner.

Many thanks,

[Hayley_S]

Thanks for joining me in a private conversation @FissionChips.

I am glad we have something in place for you now.

Keep us updated on how it goes, if you need anything else please do make a new post and we will be along to help.

Look forward to your update.

Many thanks,