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JennyL
On our wavelength
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Suspicious phone call

I have just received a phone call with the number showing as 000000.... The caller claimed to be from Virgin and said I need to change the channel on my router. She knew my email address, which I did not confirm and I did not give her any details at all and I haven't touched my router. I don't think this call was from Virgin, but I am not sure. I told her I would contact Virgin myself. Do you think this was suspicious?

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Anonymous
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Re: Suspicious phone call

IMHO YES!!!  -  Your actions were 'spot-on! … ZvnK ...

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Forum Team
Forum Team
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Re: Suspicious phone call

Hi JennyL, 

 

Thanks for getting in touch. 

 

It doesn't sound like a genuine call from us, we wouldn't repeat any personal details back to our customers over the telephone. If you haven't already it might be worth registering your landline / mobile with the telephone preference service, you can see how to do this here

 

Please let us know if we can help you with anything else. 

 

Many thanks, 

 

 

Hetty_R
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