on 15-02-2023 09:47
In January, following a letter from VMO2 about the phone switchover, I called the helpline and as a result I was sent a new hub in preparation for the phone switchover scheduled for the end of March. I installed the Hub 4 myself and it is working fine.
However, no phone adapter was included in the box so I called the help line on January 25 to remind you and was told that it would be sent to me within two or three weeks.
However, three weeks have now passed and no adapter has arrived.
Would you expedite this please as I don't want to be without a landline service.
Thank you.
Answered! Go to Answer
on 15-02-2023 09:53
Hi Optimist1
Thank you for your post and welcome to our community.
The adaptor is ordinarily sent shortly before the switch over is happening in the customers area.
I will send you a private message now so we can get some more details securely and check this for you.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 15-02-2023 09:53
Hi Optimist1
Thank you for your post and welcome to our community.
The adaptor is ordinarily sent shortly before the switch over is happening in the customers area.
I will send you a private message now so we can get some more details securely and check this for you.
Please look out for the purple envelope in the top right of the page and pop me a reply when you can.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 15-02-2023 09:55
Phone adaptor ... BT Socket to RJ11 Telephone Adaptor £2.49 delivered.
on 15-02-2023 10:23
on 15-02-2023 11:20
on 15-02-2023 11:23
on 15-02-2023 11:37
HI Optimist1
I have sent you a further private message.
If you could please respond to me there I can advise further for you.
Vikki - Forum Team
New around here? To find out more about the Community check out our Getting Started guide
on 18-02-2023 13:59
on 18-02-2023 14:16
Hi @Optimist1 thanks for your reply here, that's great news!
We'll pass on your words, thanks for taking the time to get back in touch.
Many thanks
on 23-10-2023 20:01
With my switch over to the digital network this Thursday I’ve still not received my adapter. I did reply to the text message which said ‘you should have your adapter now’ with a NO and got a text to say a replacement will be sent, but that was 2 weeks ago. With the change over in 3 days, I am not convinced an adapter will be received in time. If it doesn’t turn up, what can I do plus what kind of compensation can I expect