Still no phone

[no_comms]

Now two weeks with landline faults. No dialtone and neither outgoing or incoming calls possible. VM refuse repairs but still charging for us for the 'service' 

Got to be the worst 'services' I've experienced. But not for much longer. 

[Matthew_ML]

Good Morning no_comms. Thank for you reaching out and I am sorry to hear you've had a landline fault for over two weeks.

Please can you let me know what sort of fault this is, what has been happening with it? I've had a look from our side and it looks like it's something to do with an export issue?

Also, what have our team advised? Please let me know and we can look into this for you. 

I will also send you a private message so we can get this sorted out. Please lookout for the purple envelope. Thanks