Sloppy text from VM

[Declanworld]

Have a look at this exchange by text - I can only guess what they mean:

[Declanworld]

That's what we thought before we turned turned off the power to the hub and the emergency phone.  I then phoned my son whose phone proceeded to ring!

[mpmc]

interesting,  in that case, i suspect it'll be linked and charged to your account. it's unlikely VM will allow calls for free as this could be a massive loophole. I myself was upgraded to the FW500 from the older Burnside fixed wireless ata. I was wondering how many on here had the newer Motorola phone ata as I'd not seen many posts about it.

[Declanworld]

It definitely needs clarification.

[Akua_A]

Thank you for letting me know @Declanworld.

The Emergency Backup Line only lets you call 999 and 112 numbers. You can’t call non-emergency numbers.

You can find all you need to know here https://www.virginmedia.com/help/landline/fibre-phone-faqs

Thanks,

[Declanworld]

Please read the rest of the post - I have already test-called from the phone and it does allow calls to all numbers.

[Akua_A]

Thank you for flagging this to me. I have passed this on to the relevant team to look into this, so we can confirm what exactly is going on with your EBUL.

As soon as I get an answer, I will be back in contact here with an update.

Thanks,

[Declanworld]

Thank you again.

[Akua_A]

No problem @Declanworld. 

I will be back in contact once I hear back.

Thanks,

[mpmc]

Declanworld

I assume you have the white Motorola FW500 too, and are in a FTTP/RFoG area rather than the older powered coax. Area 31 here.

I have just tested ours and after about 10 seconds of being disconnected from the hub it goes into "mobile mode", and sure enough I am freely able to make chargeable calls. I of course only was on the line for a second just to confirm.

My questions are (to whoever at VM deals with this):

* Who is being charged for these calls? I really hope it's the customer, but I won't know until our next bill. It's not a bad thing for the customer but it is a bad thing for VM as it's big loophole otherwise. I assume the internal testing of these devices within VM had hoped no one bothered to try this, but here we are.

* I'm guessing from the lack of info on these forums there are very few people with these fixed wireless telephones, and most just have the older grey loop-through Burnside ATAs? We've actually had two Burnside ATAs. Check my forum post here . Those older ATAs weren't able to do this.

* Are we beta testers without actually knowing it? I've no problem with being a tester, but if you want it testing, tell me!

* Why do we have a "Your upcoming engineer appointment" box on our account that goes nowhere? I guess it's something to do with the EBUL. 

[Declanworld]

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@mpmc wrote:

Declanworld

I assume you have the white Motorola FW500 too, and are in a  area

I do have the phone - I don't know what FTTP/RFoG is but I'm in area 26.