Return to paper bills

[JulieL1]

Please can you revert back to paper copies being posted out.

My father is 97 and does not use the Internet.

Virgin Media account number: [REMOVED]

Area reference: 25

Thanks.

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Akua_A]

Hi @JulieL1,

Welcome to our community forums and thank you for your first post.

Thank you for getting in touch with us regarding your father's billing. You can switch back to paper billing online via his online my VM account. You can find all you need to know here https://my.virginmedia.com/discover/welcome/your-bill/ebilling.html_1.

Thanks,

[JulieL1]

Sorry. I cant find where to do this on the account. Can you revert it back to paper bills please.

[Akua_A]

Just to confirm, have you tried

1. Register or sign into My Virgin Media.
2. Click My Profile at the top of the page.
3. Scroll down to the eBilling section and click Switch to paper billing
4. Follow the instructions on-screen.

Thanks,

[JulieL1]

I still cant find it.

Please can you revert back to paper bills as im getting distressed.

[Akua_A]

In this case, I will send you a private message to best help with this. Please look out for the purple envelope and provide a response when you can.

Thanks,

[Akua_A]

No problem at all @JulieL1.

Happy to have been able to help with this. Please do not hesitate to contact us if you need any further help.

Thanks,