Reply to Virgin text message?

[Kerstinb]

I’m a new customer (broadband, tv and tel)  and got a text from virgin re transfer my home tel line 

I need to reply to the text reply  with “CHAT” but this message gets not delivered as I get the “message send failure” reply on every try …

I tried to get an answer using the online chat but to no avail 

TIA 

[Akua_A]

Hi @Kerstinb

Welcome to our community forums and thank you for your first post.

Sorry to hear you are unable to reach our team via text. We want to best help. Just to confirm, are you texting via +44753 305 1809? If so are you texting from a Virgin mobile or a non-Virgin mobile? Also, does this error only occur when texting us?

Thanks,

[Kerstinb]

Hi Akua

I got a text from 07445576718 

“Hello, it s Virgin Media. We re working on transferring your home phone number, but we need some more information. Please reply with CHAT then follow option 2 for Number Port when you're ready to start texting with us. Thanks”

when I reply to this text, there is a delivery failure 

[Kerstinb]

I forgot … My phone is O2 and I don’t have problems texting other numbers 

[Akua_A]

Thank you for letting us know @Kerstinb.

Does your phone package have any barring regarding certain numbers? This could be the reason why you are unable to text us.

Thanks, 

[Kerstinb]

I’ve never experienced problems sending texts to other numbers so I don’t think I’m barred from certain numbers 

[Akua_A]

How strange. In this case, please try texting +44753 305 1809  and let us know if the same issue occurs?

Thanks, 

[Kerstinb]

Yes that worked 

[Akua_A]

Glad to hear it, @Kerstinb

In that case, you can reach our team there regarding your Landline issue.

We are also happy to assist here on forums 🙂

Thanks,

[Kerstinb]

Thanks

So what do I need to do to get my landline ported from BT to Virgin ?