I am having a problem that has been reported before on these boards but not resolved, as far as I can see. I have an SMS-capable phone (Gigabits 620) and live in an SMS-enabled area (07). I am able to send texts via the BT service centre (1470P17094009*) but SMS messages sent to my landline arrive via the Text-To-Speech service. I want to receive them as texts.
The Gigabits manual says that I should contact my service provider (i.e. VM) to discover your service centre number. Can anyone from VM support tell me what it is, please, or what else I can do?
Cheers for your post - sorry that you're having some issues with the text feature on your landline handset.
To start with, have you registered for the Virgin Media Text and do you subscribe to the Caller Display call feature? If not, then you will only get voice texts.
To check, Text a friend and you’ll be registered automatically, or text “register” to 00000.
If you receive your confirmation as a Voice Text, then check you’ve got the Caller Display feature. Also, check that your Service Centre settings are correct - these should be in the user guide that came with your handset.
You may have also enabled the voice text only - this can be deactivated by typing ✱1# and sending to 00000
Let us know how you get on and we can go from there.
Thanks for the reply; I have done a bit of research and my initial response was correct I'm afraid; the Service Centre numbers vary for different models of phones and the one for your handset would come with your user guide or manual - we do not have a list of these I'm afraid.
I would suggest you try and disable the voice texts by doing the *1# and sending it to 00000 - you can always reactivate again by typing #1# and sending to 00000 - give that a go and let us know how you get on.