on 21-04-2022 16:34
New on fibre phone. To answer call waiting I need to press recall button. Nothing happens!!
Help
21-04-2022 16:37 - edited 21-04-2022 16:38
EDIT: Sorry misread the instructions, so that's wrong below.
To answer the incoming call for Call Waiting you 'hangup then pickup' according to the Purple Zone instructions
https://store.virginmedia.com/content/dam/eSales/Downloads/Phone%20User%20Guide.pdf
on 21-04-2022 18:46
on 21-04-2022 19:07
Unfortunately, I've already tried that & it didn't work. The manual for my DECT phone gives me different timings for the Recall/Flash button. Would you happen to know what it needs to be set to for your network?
on 21-04-2022 19:18
on 21-04-2022 19:35
We'll, I'm not going to be able to find them anywhere else. It's your network so someone within Virgin must be able to help. Otherwise, what's the point of having them.
21-04-2022 20:04 - edited 21-04-2022 20:05
Various online doc's show 100 mS for UK and check phone settings as below in section
What is this Recall (R) button for?
https://community.virginmedia.com/t5/Help/Troubleshooting-phone-problems/td-p/3166521
on 21-04-2022 22:16
Thanks for the update. However, already seen & tried everything - still no joy!!
Will try a more modern phone & see if that works.
on 22-04-2022 08:03
Hi yehudi,
We are sorry that we couldn't be of more help on this occasion. Please do let us know how things go if you decide to use another handset.
Kind regards