@ROBCALLY wrote:
Hi Nobody bothering to answer my question just as bad as the phone lines.
What's happened to Virgin must be one f the worst companies for customer services.
You are correct that queries and changes about 'permanent number conceal' seem to have been dealt with many times before on here in past topics. Not sure why you got a different answer this time around unless something has changed. Perhaps some confusion or misunderstanding about the permanent number conceal feature you want changing (currently showing as free) and one of the chargeable ones (such as call barring or something else) which would involve changing your package.
Also, I think in a past topic there was some confusion and discussion as to whether it is universally available in all VM regions IIRC. Don't know what the outcome of that was though.
The forum isn't a direct, real-time messaging service to VM support though. Most replies are from fellow VM customers and the VM forum team step in to advise and assist when needed or access to VM systems is required. Another feature of the forum is that questions are answered in order so, when you repost, you might possibly demote your chances of a reply.
Wait for the VM forum team to reply and clarify if your request to activate 'permanent number conceal' can be dealt with by them, as per past topics, or whether something different applies now.
