on 23-10-2021 16:51
I am onto sky but they are saying that nothing can be done. However I'm still being form with them.
Meanwhile as I was searching for how to recover or reactivate a number I came across virgin community and how Paul had helped a customer in June 2020.
I strongly believe my number can also be recovered but only virgin can do it.
My virging
account number is [Removed]
area code 21
[Removed]
[Removed]
[Removed]
[Removed]
The sales rep sanjaykumar has spelt my surname without the D.
He said he will change it but that hasn't been done as well.
I'm really upset with the concern while setting up my account
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
on 24-10-2021 09:59
Hello Selvendran
Thanks for your post
Sorry to hear the above
I can look at the Name on the account and get that corrected
However the Number Port From Sky would not be possible if the Sky Account is no longer active sorry.
To correct the name
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 24-10-2021 11:31
Thanks for those details Selvendran
Just to confirm the correct name on the account will be amended in the next 24 hours
Sadly we are not able to bring your number over as we do need the other supplier to have an active account
I know its not the answer you are looking for. We have tried before your post and it came back unsuccessful
Gareth_L
on 31-10-2021 13:10
Hi Gareth_L
You said a week ago correction of my name in the account will change in 24 hrs.
1 week later its still incorrect.
My surname should be SELVENDRAN
In my virgin media app still showing as SELVENRAN
The D should be added on.
Thanks
Jessica
on 31-10-2021 13:15
Hi Jessica,
Thanks for posting. Can you delete the app and re-download it? That should sort it.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 31-10-2021 13:23
Ok
Will do it and let you knw
on 31-10-2021 13:33
Cheers, keep us posted 🙂
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 31-10-2021 15:32
I did.
It's still appearing as selvenran
I cannot understand why it was not setup correctly in the 1st instant.
on 31-10-2021 16:13
Let me send you a PM to look further into this.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 31-10-2021 16:15
Ok