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Matt37washy
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Message 1 of 6
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Porting number

Hi all

 

Have given notice to leave Virgin on 14th October for phone and landline however want to know if take landline with another provider if we can take our number?

 

Do I need anything from Virgin to do this or just give the new supplier our number?

 

thanks

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Message 2 of 6
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Re: Porting number

Hi Matt37washy,

 

Thanks for posting and welcome to the community 🙂

 

I am sorry you're leaving us. In relation to the question, you'll need to ask your new provider to port your number. They'll then submit the request to us.

 

Kind regards,

John_GS
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Matt37washy
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Message 3 of 6
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Re: Porting number

Ok no problem, thanks John
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Message 4 of 6
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Re: Porting number

Cheers, please ensure you do that asap to avoid potentially losing the number. 

 

Kind regards,

John_GS
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Matt37washy
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Message 5 of 6
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Re: Porting number

Will do, our services aren't stopping till 14th October so we have some time.

Shame we couldn't have stayed but weren't able to give us a deal unfortunately. Thanks again
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Message 6 of 6
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Re: Porting number

You do indeed, but I'd advise the quicker the better just to ensure.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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