@Jonners999
What I’m not too sure about is, do you have a phone plugged into the hub currently, if so can it make outgoing calls at all, albeit from a different number?
From your other thread, I can see that you are porting a number from BT to Virgin, you mention that the ‘old line’ worked for two days or so until BT cut it off - is that correct?
Now very importantly, did you contact BT and cancel your phone line contract?
The reason I ask is that if there is any sort of pending cancellation or cease against a line, then this will absolutely prevent the port from happening, what should happen in this sort of case is that, firstly you must not cancel anything with the existing provider, VM install and give you a temporary number, then they send the porting request across (should take about 10-14 days). BT release the number to them, which automatically cancels the line (can’t have a line without a number) and also cancels any broadband for the same reason.
What I fear may have happened here, is that VM requested the port, BT said no can do because of the pending cancellation order against the line, VM have just shrugged and gone ‘ok fair enough’ and moved on.
Even worse, if you don’t have a working land line at all now, they may have done half a job, cancelled your temporary number and then run into a snag and abandoned it!
Either way, I’m sorry to say that after this time, I think the chances of you getting the number back are slim to none.
