Porting landline number from BT

[owenroberts2]

Hi,

I have just had a Virgin landline installed and would like to port my exsting BT phone number - please can you advise how to go about this?

Thanks,
Owen

[Kain_W · Accepted solution]

Thanks for raising this owenroberts2,

Welcome back to the community.

Can I ask is the BT line still active?

As if not this could affect the port.

Let us know,

[owenroberts2]

Hi Kain,

Thanks for getting back to me. Yes, the BT line is still active. I was intending to wait until it had been ported before contacting them to close my account.

Thanks,
Owen

[Kain_W]

Thanks for getting back to us regarding this.

So we can request this I've dropped you a PM.

The message will appear within the purple envelope icon.

Regards,

[owenroberts2]

Hello,

I have responded to the PM, but haven't heard anything since?

Thanks,
Owen

[Kain_W]

Hi owenroberts2,

Please be advised that forums are not an active response and there can be delays between responses.

I've now replied to the message.

Take care,

[Kain_W]

Thanks for your cooperation over PM owenroberts2,

I've sent the request to the deal to get sorted for you.

Pop back up if you have any further queries.

All the best,