Porting in Landline Number to VM

[ChrisP_Liv]

Hi, 

I’ve just added a phone to my VM package and would like to port in my existing Vonage phone number. I could find out how to do this with a mobile but not a landline (Virgin could do with adding to the FAQs).

Is there anyone from Virgin on that can advise?

many thanks in advance

Chris

[Zoie_P]

Hi ChrisP_Liv,

You would have had to request this at the point of sale, we can fill in a port form but this can take 14 working days. 

Is the number you want to bring over still active?
Zoie

[ChrisP_Liv]

Hi Zoie,

The line is still active, transferring wasn't mentioned when I was offered the landline by retentions. The comms via WhatsApp were quite simple, it just said we will give you this, and this etc.

Kind regards

Chris

[Zoie_P]

Thank you for your reply 🙂 

I can get this processed for you and will pop you over a PM, keep a lookout for the purple envelope.

Zoie 

[ChrisP_Liv]

Hi again, 

I received my password reminder, can we start the porting activity again?

Kind regards,

 Chris

[Steven_L]

Thanks for coming back to us @ChrisP_Liv.

I will send over a private message in a moment, please look out for this and we can get your port looked into further.

Regards,

Steven_L

[Steven_L]

You're very welcome @ChrisP_Liv.

Thanks

Steven_L