On 21st March, I contacted Virgin to request a BT number be ported informing them the BT line would be deactivated 02/04/22; on 22/03/22 I received a text requesting I reply with CHAT as more information is required and I provided the additional information. I received the same text on 23/03/22 and again responded and provided the requested information and then contacted Customer Service by phone. After speaking to Customer Service, I receive the same text message and again on 24/03/22, and have the same repetitive conversation providing all the information they request including postcode and number.
I called BT on 30/03/22 and 31/03/22 to see if the problem lies with them, however, they assured me the problem is with Virgin.
After speaking to Virgin Customer Service today, I was told the number port will happen on 08/04/22 despite me telling Virgin numerous times that the BT line will be deactivated 02/04/22; when I mentioned this, I was told that as the request was made prior to the line being deactivated, BT will keep the line activated until the number port takes place on 08/04/22, however, when I called BT to check, I was told this was not the case and the line will be deactivated as planned tomorrow.
The landline number means a lot to me, is there anything I can do to speed this process up before the BT line is deactivated and I lose it?
