Ported Landline Fail - no incomming call

[gnome99]

Hi,

Dial 17070 recorded voice provides the correct telephone number for the line.

Dial 1765 reports Purple Zone.

Dial ported landline from mobile or external landline - number invalid.

Dial from ported landline out to mobile rings fine.

Logged ticket with offshore tech 24.12.21 (hardware fault finding script). Reboot etc..

Can you punt ticket to Porting team for investigation  please?

Many Thanks

Gnome99

[Chris_W1]

Hi gnome99. thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the porting and will send you a private message to gather some details.

Chris

[Chris_W1]

Hi gnome99, thanks for messaging us over private message, I have sent this off to get looked into and will reach out to you on Sunday with a resolution. ^Chris

[Chris_W1]

Hi gnome99, thanks for messaging us over private message and glad that we were able to get things resolved for you. Please let us know if you need anything further and have a good rest of the week. - Chris