Port BT number to Virgin

[wynyardhome]

Hi - could someone support me with a number port request please?

Thanks.

[Ryan_N]

Hi wynyardhome, 

Thank you for your post and welcome to the forums.

Is it possible you could expand on what you need support with please? Normally when a port of a number is processed is when you take out the services over here - did that happen? Can you also let me know if the account you have with BT is still active or cancelled? 

Cheers, 

Ryan. 

[wynyardhome]

Hi Ryan, yes we have a Virgin package which includes phone and broadband which we've had for about 6 months. The BT number is still active and we've just come to the end of a contract period with them so looking to terminate and switch 100%.

Thanks for your help,

Iain

[Zak_M]

No problem @wynyardhome, 

We can assist you with that no problem. 

I will pop you over a PM so that I can take a closer look at things, you can find this in the purple envelope on the top right of the screen. 

Kind regards,

Zak_M