on 29-07-2021 00:07
Phone suddenly went dead on Monday 26th - definitely not our equipment. Contacted Virgin twice now over past 3 days but no luck getting any actual information as to what is going on and their promises of resolution have come to nothing. The website still indicates that all is well and texts from Virgin also say this but still no phone! Tried to text HELP but that just sends us back to the phone number we have been using to contact Virgin. Our frustration is growing exponentially. HELP! We need our landline.
Answered! Go to Answer
on 30-07-2021 19:54
If we unplug the handset and ring the number, the line is still ‘engaged’ so it sounds as if it is the line and not the handset?
on 30-07-2021 20:14
Hi @AYM,
I see. I'm going to send you a private message in a few moments so that we can take some additional details and have a closer look at what's going on.
Please respond to this at your earliest convenience and we can go from there.
Thanks,
on 30-07-2021 21:57
Hello, no private message in my inbox?
on 31-07-2021 08:10
Hi AYM, I've sent you a private message.
Cheers,
Corey C
on 31-07-2021 14:42
Thanks for your messages and clearing data protection, AYM,
I have set up an engineer’s visit for you which you will be able to view from your online account here.
Cheers,
Corey C
on 31-07-2021 16:05
The phone is working once again! It suddenly rang and it is now in what seems like working order. Thank you.
on 02-08-2021 13:03
Thanks for your reply and update, AYM, glad to hear your phone is working again.
Cheers,
Corey C