Phone troubles

[AYM]

Phone suddenly went dead on Monday 26th - definitely not our equipment. Contacted Virgin twice now over past 3 days but no luck getting any actual information as to what is going on and their promises of resolution have come to nothing. The website still indicates that  all is well and texts from Virgin also say this but still no phone! Tried to text HELP but that just sends us back to the phone number we have been using to contact Virgin. Our frustration is growing exponentially. HELP! We need our landline.

[Zoie_P]

Hi AYM,

Welcome to our forums and thank you for your post 🙂 
I am sorry to hear you are having issues with your landline, I have located your account and can see you are affected by an outage that has affected your landline, the estimated fix date is 29 JUL 2021 14:00.

Keep us posted from your end and if it is still not fixed after the fixed date we can take a look 🙂
Zoie

[AYM]

Hello, I have just received another text from Virgin saying the outage is fixed, the 3rd in as many days, but the phone still has no dial tone and when it is rung it has a constant busy tone. I would very much welcome help/advice on how to ensure this problem is actually resolved. Many thanks.

[Zoie_P]

Hi AYM, 

I am sorry I know this can be frustrating, I have checked and it advised your landline is still having issues due to the outage, 

Zoie

[AYM]

Thank you for letting me know; perhaps tomorrow will bring better news. 

[Martin_N]

You're welcome AYM. Please do reach out whenever you wish for an update. 

^Martin

[AYM]

Hello again, another full day and still no phone and no idea if/when it might be resolved? An update and a way forward on this matter would be very much appreciated. Thank you.

[Zak_M]

Really sorry to hear that you are still without service @AYM.

Is your connected via the the hub?

Kind regards,

Zak_M

[AYM]

Hello, no we are connected via the phone jack, always have been. 

[Zach_R]

Hi @AYM,

Do you have any other sockets and/or handsets in the home that you can test so we can narrow down if this is an equipment related issue or not?

Thanks,