@Stubacka wrote:
My home phone is on the ground floor and my broadband hub is on the first floor. How can the phone be plugged directly into the new hub? - Not possible
IMO, a cordless phone arrangement is best for a phone connection from the hub, as already advised by @jb66.
If you are seeking internal phone sockets to be reconnected to the hub after the phone switchover (for use with corded phones), then you have to arrange that with VM as part of the switchover. It can often be a convoluted and protracted process to get VM to do it. Read all of the info in the link below:
https://www.virginmedia.com/help/home-phone/virginphone
Sometimes VM seem to want to do this during switchover if a tech is visiting as part of the process (but make sure any work on extensions is booked as part of the job so they have sufficient time allocated). On some past topics the customer has had to wait until the switchover is complete to then get the internal extensions reconnected later on.
If you have any other equipment connected to the line such as burglar alarms, health alarms etc. you need the extensions reconnecting to the hub as part of the switchover.
If you can explain more about your setup/requirements, one of the VM forum team can advise when they get to this topic in a day or two.
