Phone switched to fibre network - switchover day

[Tony4uuu]

Today 29th of June is the day that my phone should switch over to the fibre network. I have attached my phone using the fibre phone adapter provided and I can get no dialing time. I have rebooted the hub 3 twice and still nothing. I have had to switch back everything so that I have a working landline. Do I need an engineer?

[Hayley_S]

Hello @Tony4uuu,

Welcome, thanks for posting.

I am sorry for the issue with your landline switchover.

I will investigate this for you, by inviting you into a private message now.

Please look out for a purple envelope, so I can help you.

Many thanks,

[Hayley_S]

Hello @Tony4uuu,

Thanks for confirming your details in a private message.

I am glad it is working for you now! Please do let us know if anything changes though.

I hope you have a lovely rest of the weekend.

Many thanks,