on 02-10-2021 22:02
Hi, Can someone help. Our phoneline is dead. No dial tone and no incoming or outgoing calls.
Thanks Martin C
Answered! Go to Answer
on 03-10-2021 11:00
Hi @Martin_C_2018 thanks for posting and welcome back to our community.
I'm sorry to hear of your loss of landline. I have located your account from here and have found that there's a local area issue that is causing this. The current estimated fix time for this is 4:35pm today.
Regards
Lee_R
on 03-10-2021 11:00
Hi @Martin_C_2018 thanks for posting and welcome back to our community.
I'm sorry to hear of your loss of landline. I have located your account from here and have found that there's a local area issue that is causing this. The current estimated fix time for this is 4:35pm today.
Regards
Lee_R
on 03-10-2021 13:58
Many thanks for the reply.
Hopefully the service will return later today.
Martin C
on 03-10-2021 14:08
Please can you update us Martin_C_2018 ?
Regards
Lee
on 03-10-2021 20:13
Hi Lee
Phone came back to life at 4:15PM today.
It must have been a remote problem, nobody came to the house or the service cabinet opposite.
I also had a text at 4:45PM to say the problem had been fixed.
Martin C
on 04-10-2021 08:09
Thank you so much for updating us and I am so glad to hear that your phone is now back up and running!
If you should ever need any assistance in the future please don't hesitate to reach out to us via the forums and we will do all we can to help!
Thanks again.
on 06-10-2021 23:50
me too and I have health problems so need badly to be working
on 06-10-2021 23:53
Can I please have mine working again soon please
on 07-10-2021 08:07
Hi there @michael0071
Thank you so much for your post and I am so sorry to hear that your phone is not working.
Can I ask if you can expand a little on what's happening with the phone? Do you have a dial tone at all? Or are you able to make or receive calls?
Thank you.
on 07-10-2021 08:39
I get a dial tone then nothing but a background hiss . cannot phone out asked someone to try phoning just got a busy single