Phone not working in Edinburgh eh53dd

[and530]

Hi, my house phone isn't working, in Edinburgh Eh5. No dialing tone, unable to make or take calls. Appreciate any help.

[Adri_G · Accepted solution]

Hello and530, thanks for posting on our help forum today and a warm welcome to our community.

We're sorry to hear of the issue with your landline currently, we're eager to assist with this.

We checked and did not find any issues in your area network that may be affecting this line, could you please advise if your phone connects via the hub and if you've tried to reboot the hub or try a different handset to see if this works?
Also, do you have a dial tone when you pick up the phone and before you call a number out?

Please, let us know of the above.
We'll be glad to assist further based on your feedback.

[and530]

Hi,

Thank you for your response, phone not connected to the hub its plug in. No dialing tone at all.

[Adri_G]

Thanks for the reply, and530.

Sorry to see the line is dead, have you also tested a different handset to see if this resolves the issue?
As the line works via the hub, have you rebooted the hub recently to see if this fault clears out, perhaps?

[and530]

Hi,

Tried another phone, rebooted the hub made no difference still not working. 

[Adri_G]

Thanks for confirming this, and350. 

Sorry to see you've tried all this and the line is still not working.

We'd be happy to assist further, I will send you a private message here shortly to check this further.
Please check the top-right corner of our forum and you should see a purple envelope. Click this and you'll see my message.