couple of weeks ago, Virgin media knocked on my door, they had found an intermittent fault in the area and traced it to my house, He checked all connections in the house, and said the fault was the wire between the street and my house. An appointment for 31/1/22 was set up for them to come out, lift slabs in my driveway and replace the cable between the street and the house
About a week later some guys came out and dug in a new access box in the street and ran a new cable from the bigger access box to it, and said the other team would be out as sheduled to replace the other cable.
31/1/22 The other team arrived and replaced the cable between the house and the street. It was the next day before we had to use the landline and found that it wasn't working. The guy had said something about him having to change the cable in the ground to a different type. We have an old style box on the wall where the phone line plugs in with a BT style plug, I was told that I can plug my phone into the Hub, so I replaced the phones RJ11 to BT cable with an RJ11 to RJ11 cable and tried that in the Hub, it still isnt working. I don't know if I need an adapter or if my phone is not compatible with the hub, or if I need to have something activated.
I have tried, and failed, to speak to an actual person at virgin media to discuss the problem and have had to go through an absolutely useless series of questions online by clicking little boxes, and ending up either at a broken link or back where I started. I then called only to get landed with a robot asking the same questions I had just answered, and having no option to speak to any real advisors, and end up booking an engineer appointment for NEXT WEEK, as I was given no other options.
I will now have no landline for a full week, until someone appears at the door, and will probably tell me that either another cable will have to be fitted, or that all i had to do was plug something in.
I have been with virgin media since it was telewest, and being able to contact anyone has just got harder and harder.
My phone is a Panasonic KX-TGC223EB, if anyone can tell me if its compatible with the hub or not, and what, if anything, I need to do to connect it properly to my hub, or if it's just a wire that need fixing at the outside wall.
