I have had a fault with phone line that engineer couldn't fix so another appointment booked for Wednesday (23/1/18) for him to fit a new access point.
My understanding is that he will just put this at the nearest point of access which is by the front door in hallway.
However i want the phone line accessible from the same 4 points throughout the house that i have used for the last 15 years that i have been a Virgin customer.
Further more i see new installations go to wherever we request unless the engineer spots an issue or specific reason they can't.
Is there any reason why i shouldn't be able to retain these points?
Engineer did state the the crackling line issue I have cannot be fixed as i have old BT wiring that has gone faulty and as he does not understand BT wiring he can't fix. ( i would have though at least some of Virgins engineers would understand BT wiring). He also cannot identify the master socket.