Phone line fibre switch

[Nicholson24885]

I contacted the phone helpline yesterday to book an engineer appointment to cable my phone point to my hub for the fibre switch. I was told that the appointment would be confirmed by text message within four hours but have heard nothing. Can this be addressed and my appointment confirmed. 

[Jodi_S]

Hi Nicholson24885,

A warm welcome and thanks for posting on our community forums. Apologies that you were not sent a text message to confirm your appointment for a technician to attend. Did we confirm your mobile number with you when we made the appointment?

You can check your online account here https://www.virginmedia.com/help/my-virgin-media-app-tracking-appointments or I can check for you.

If you choose the latter, please let me know and I will pop you over a private message to take some details from you.

Kind regards Jodi.