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Hayes345
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Phone line dead- for 3 weeks!

Hello,

My house phone has been dead for last 3 - 4 weeks. 

Keep getting updates that it will be fixed soon.

"Virgin Media Outage Update - Description: Service update. Telephone fault F006672254. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 21/11/2018 12:00:00. The Virgin Media Team.- ID: F006672254. Best wishes, the Virgin Media Team."

Been receiving same text everyday with different times and dates!

It's still not fixed, we have old parents in the house and they don't have mobile phones, and our house alarm is linked to the phone line. 

I think you have the information you need; can someone sort this out!

Regards

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Forum Team (Retired) Collette_O
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Re: Phone line dead- for 3 weeks!

Hi Hayes345,

Welcome to the community.

I am sorry to hear the landline hasn't been working.  I have taken a look at the ticket to see what the latest is and I can see the estimated fix time has changed to 6pm this evening.  

I understand it is a very concerning time if the line is required for urgent reasons so our engineers will do all they can to ensure the service is up and running as soon as possible. 

If you require anything further please don't hesitate to give us a shout.

Collette.


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Hayes345
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Re: Phone line dead- for 3 weeks!

Still not fixed !!!!!

Shocking!

I've been getting the below messages everyday since.

Virgin Media Outage Update - Description: Service update. Telephone fault F006672254. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 28/11/2018 12:00:00. The Virgin Media Team.- ID: F006672254. Best wishes, the Virgin Media Team.

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Forum Team (Retired) Craig_D
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Re: Phone line dead- for 3 weeks!

Hi Hates345

 

I'm very sorry for the continued problems with your service. 

 

The team are working hard on getting this resolved and we hope to have it sorted very soon.

 

Apologies again for the inconvenience caused

Craig


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