Phone line busy tone constantly

[IneedHelp4]

Our phone line has a constant busy tone. We can’t make or receive calls. Everything is plugged in fine. When I ran the check it said it couldn’t run the test. Please can someone check it?

Thanks

[Tom_F]

Hi IneedHelp4, thanks for getting in touch.

Very sorry to hear you've encountered this issue with your phone line. I'd like to take a closer look into it and see what we can do to help - please look out for my PM (the purple envelope) and we'll be able to go through further checks.

Tom 

[Tom_F]

Thanks for your reply @IneedHelp4. As I can see an issue with the line that we can't resolve from here I've arranged a visit from an engineer. You will find confirmation of the appointment via your online account (virg.in/myVM) and can reschedule from there if needed.

Please keep us posted with how the visit goes, or let us know if we can help with anything else.

Tom