Oh my goodness! Are you being funny with me with your replies. This is really hard work! If I could mark your posts as 'extremely unhelpful' I would!
Please tell me how I can attach a PDF to a complaint?? If Gareth you can't help please can someone else reply that can as his replies are not helping me. I know you want to get through your texts quickly but I'll just have to persist until I can do this. Again I have filled in your complaint box form and no option is there to attached a PDF!
Apologies that you are still without a landline, we understand the frustration and inconvenience caused.
We will gladly take a look at your account for you to find out what the issues is. I will pop you over a private message so I can look in to this for you. Click on he purple envelope to accept the chat.
Still no phone line and another ‘estimate’ of when repair will be completed! I think i’be had about 10 so far! Not so helpful!
Can you tell me why i’ve had a letter from your accounts team telling me I have £100 cap on my account and they’ll me know when I reach that figure!? Why have I not had a refund? Why am I getting a letter about how much I owe rather than help with my complaint and an apology!? Do account not have access to complaints? Or is it a case of the left hand not knowing what the right hand is doing?
Did the team advise in the letter, why a cap had been put onto your account as this isn't standard practice to add caps to your account.
Please see below for the current estimated fix time and I sincerely hope that this wont change again but this is subject to change and we cannot 100% guarantee that the issue will be resolved at this time.