Virgin Media Community

[ICogle]

Hi,

My newly installed phoneline does not allow my phone to ring with incoming calls.

The phone is fine (tested on another line).

The phoneline works - calls can be made

BUT the phone does NOT RING when a incoming call is received.

This is because the cheap RJ11-Phone line adaptor Virginmedia have supplied me when you installed the new VOIP phoneline does not have a ringing capacitor fitted.

can you supply an RJ11-phone adaptor WITH a ringing capacitor so I now when I am receiving incoming calls.

Thanks

[Hetty_R]

Hi ICogle, 

Welcome to our community forums! 

Really sorry to hear you're having problems with your phone. 

We only have one phone adaptor we supply our customers, we can send you another one if the one you have is faulty. 

Have you tried connecting your handset directly into the hub?

Have you been able to test an alternative handset with your line? 

Look forward to hearing from you, 

[ICogle]

Hi,

Thanks for the reply.

Are your RJ11-BT phone adaptors fitted with ringing capacitors?

My phone (BT Decor 300) has a BT phone type plug (the same as for the old wall sockets), the hub has an RJ11 socket - hence an RJ11-BT phone connector is required (which your technician supplied without even seeing my phone so it must be fairly standard), ie in simple terms I can't connect the phone direct to the hub as the plug/sockets are not the same.

Yes, an alternative handset has been tested and with the same result ie no ringing on incoming calls - both phones work fine on other lines.

I look forward to hearing from you.

[Hetty_R]

Hi ICogle, 

Thanks for confirming. 

I think the best thing we can do for you is to arrange an engineer visit and see if there's a fault somewhere else. I have sent you a PM so we can get your details, please reply when you can. 

Many thanks, 

[ICogle]

Thank Hetty,

PM recieved and replied to.

Can you confirm one thing? Is the virginmedia adaptor fitted with a ringing capacitor?

Thanks,

Iain

[Hetty_R]

Hi ICogle, 

Thanks for your PM.

Yes the adaptor that is fitted should allow your phone to ring in your property, we have confirmed this with our 21st century voice team. 

Many thanks, 

[Roger_Gooner]

Old handsets require an RJ11 to BT adapter with a ringing capacitor. Just buy one from eBay for £4 or get a modern handset.

[ICogle]

Thanks Roger_Gooner,

You appear to be suggesting that the previous post by the vm op is incorrect.

I've been advised by no fewer than 3 vm ops on the phone that their supplied adaptor IS fitted with a ringing capacitor.

[Roger_Gooner]

Everyone in VM is clueless about this, and your own experience tells you who to believe.