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Nigelkett
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Phone diverts

Since moving home and taking virgin media with us , the home phone is diverted to a mobile but is very slow to connect call 

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Re: Phone diverts

Hi Nigelkett,

 

Thanks for posting and welcome to the community 🙂

 

I am sorry to hear of this being a little slow. Has there been any improvement since posting? If not, please let us know.

 

Kind regards,

John_GS
Forum Team

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Nigelkett
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Re: Phone diverts

No , still slow 30 seconds plus , think it’s because not a dedicated phone line ...

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Re: Phone diverts

Hi Nigelkett,

 

Thank you for coming back to us, sorry to hear the issue is still going on and the calls coming through seem slow,

 

Hope your move went smoothly.

 

Is the mobile phone you are diverting to also Virgin?

 

Have you tried putting the sim from the mobile into another phone?

 

 

Kind regards

 

Paul.

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