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Phone dead

Boo21
Just joined

on ‎22-01-2023 19:59

I've got a dead phone line and I've done all the checks, even online and it's saying no issue. What cam I do?

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1 REPLY 1

John_GS
Forum Team
Forum Team

on ‎23-01-2023 08:20

Hi Boo21

Thanks for posting and welcome to the community.

Sorry to hear of the phone line issues. I have done a system check and you are affected by an outage. Fault number for your records is F010412544. The estimated fix date is today at 4pm. Please report back if still having issues after this time.

Best wishes,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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