Phone constantly engaged

[Mhurst]

I am writing on behalf of my 86 year old mother.  Her phone has no dial tone and is engaged if you try to call the number.  Please can someone help her.  I have tried all the obvious like unlplugging, trying a different phone but problem persists.

Please help.

[Ashleigh_C]

Hi there @Mhurst

I am so sorry to hear that your Mother's phone has not been working and thank you so much for your post to the forums. 

I'm going to send you a PM so we can grab some details for your Mum's account and we can look into this further. 

Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message.

Thank you.