on 18-08-2022 06:25
Our home phone stopped working yesterday & have been unable to contact virgin to report it . I follow the online links which is frustrating as it sends me in circles ! Help please how do i even report this to get this fixed !
on 05-09-2022 11:39
Hi @Berllan14, thanks for getting back to me.
When I have selected those links, it gets me to pages offering advice regarding the phone line etc. Is this not what you're seeing on your side?
Regards
Lee
on 05-09-2022 11:52
Yes I see those pages but when I select the phone fault one it takes me back to the original menu ! Rather frustrating
on 05-09-2022 11:58
I am sorry. I will respond to your private message.
Regards
Lee
on 05-09-2022 12:03
Does the link do the same for you ?
Either way my phone line is still not working unfortunately
on 05-09-2022 12:37
The phone line is back but still no ring tone.
on 05-09-2022 14:34
I am sorry. Are you able to ring out?
Regards
Lee_R
on 05-09-2022 17:33
Yes we can now but couldn't earlier .
There is no dialling tone still and tbh its now happened 4 times over last couple of months so is completely unreliable. I am a carer for my elderly mother who lives nearby so need it to be reliable please !
Regards Alan
on 06-09-2022 11:31
Hi Berllan14, Thanks for coming back to via private message to confirm your information.
I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here: My VM. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment.
The technician discovers that the fault or problem relates to your equipment.
The technician discovers that the fault or problem relates to any system that we are not responsible for.
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed.
Do please let us know how the appointment goes.
Regards
Lee_R
on 06-09-2022 11:46
Hi Lee,
This states no open orders! Could you please e mail me the appointment time and day....
Regards Alan
on 06-09-2022 11:48