Permanently withhold number

[steve1945]

Hj

since I have  moved my number is not withheld, I have called 4 time and no one can help, please can this be sorted for me please 

thanks

[Kain_W]

Hi there steve1945,

Thanks for your post and welcome to the community.

Apologies for the issues faced, can I ask how is your phone connected?

Is it through fibre line?

Let us know,

[steve1945]

Hi

its through the hub 

[Kain_W]

Thanks for the response there, now was this connected through the Hub at the previous property also?

If so was it fine?

Thanks again,

[steve1945]

Hi 

no it wasn’t and my number should be Ex-directory

thanks 

[Kain_W]

Ahh okay,

It seems like it's reverted due to the phoneline switch,

To investigate this I've dropped you a PM to discuss further.

You'll find the message within the purple envelope icon.

Many thanks,