I used to have my ex directory number on a permanent withhold but since I upgraded my call package it has been removed. I have tried the call centre on numerous occasions but nothing is being done as they can't understand me.
I have phoned Customer Services three times and requested permanent number withhold be put back on my account after it was removed when other changes were made. I'm always told no-one is available and someone will phone back which they never do!!! The website says to phone Customer Services but that's obviously a waste of time - nearly 2 hrs last time I rang!
I had the same problem! Why don't they understand what we are asking? It's listed as a feature customers can request from Customer Services so why don't Customer Services know about it?
