POTS or DOCSIS in Harrogate?

[blackfive]

Would anyone know if the Virgin telephone works on DOCSIS off the back of the Hub 3 in the Harrogate area? I will be a new customer to Virgin for the telephone and already an existing customer with broadband so have the Hub 3 already installed and connected.

The reason I want to know this is I'm considering switching my landline (currently with another provider which is obviously on POTS) over to Virgin but don't want any extra wiring put into the house if I can avoid it.

Any information will be appreciated.

[nodrogd · Accepted solution]

If you have not had the telephone service before you will be using a Hub based line. VM no longer installs POTS lines.

[Akua_A · Accepted solution]

Hi @blackfive.

Welcome to back to our community forums.

Thank you for getting in touch with us regarding this Landline enquiry. As mentioned by @nodrogd, we would be installing by  DOCSIS through the hub.

You can also find out more here https://www.virginmedia.com/shop/phone/compare.

Please let me know if you need any further help.

Thanks, 

[blackfive]

Many thanks for the confirmation.

[Akua_A]

No problem, happy to help 🙂

Please do not hesitate to contact us if you need any further help.

Thanks,