Hello, thanks for the quick response. this is THE problem with Virgin Media. Everyone is believing what’s on the computer screen. What’s happening on the field/ground remotely connected to the screen and they are not aware.
On the system I could see installation is supposed to take place on the day, every day, from 2 June upto now. System keep changing the installation to the current day, without any human being doing it.
Yesterday no one came. I received a call on my mobile @ 18:42. I could hardly hear/understand what she was saying as the line was crackling and breaking. Only clear thing I could understand was “ this is a courtesy call from Virgin media…..” she started asking letter on the access password. I could not get which number she was saying. Whether it’s 4 or six etc. she was struggling and she said she would call back in half an hour. That call lasted 3 minutes.
then there was a second incoming call from the same number at 19:15. As soon as I answered the call she cuts the call. Call lasted 15 seconds. Both calls originated from 0345 454 1111.
This what you see as they called yesterday. No manager/supervisor look at what’s going on and people are inputting incorrect information onto the system.
I have experienced this many times. The complaints I have made are not investigated, no manager has taken any interest in looking at what’s going on and customers are suffering. I have not had internet and landline from 2 June. Two elderly residents with on going mental and physical health issues living in the premises.
In my experience, this is the worst level of service I am enduring from a service provider, since the invent of internet.
Any thoughts and advice would be helpful and much appreciated.
thanks
