Hi there,
Have recently signed up for Ultimate Volt bundle as it seemed a very good deal at the mo. I gave my home phone number during the order and requested a number transfer from BT - but this isn't shown on the PDF contract that's come out.
Additionally, I received a separate email asking me to call about the number transfer - "We'd like to talk to you to as you have asked to keep your existing phone number and we will need to clarify more information to process your order . This will help us take the next steps towards getting you signed up, so just call our team on 0800 052 7588."
After calling (and then being transferred from Sales to "pre-install", I think), I spoke to a couple of operators who seemed very confused about why I was calling and didn't seem to know anything about a landline transfer.
That (along with the associated O2 account setup going rather wrong) has put me on the back foot - I'm a bit concerned about the number port request having gone missing or getting held up!
Can someone from VM please check what the situation is for me? Obviously, I'll leave any personally identifying information out of this public post!
We presently still have our BT line, and haven't cancelled it - Virgin installation is due for the 12th Jan if that helps 🙂
Many thanks,
-David
